{"id":470,"date":"2021-08-16T00:26:51","date_gmt":"2021-08-16T05:26:51","guid":{"rendered":"https:\/\/valledelzana.com.pe\/?page_id=470"},"modified":"2025-11-18T00:35:02","modified_gmt":"2025-11-18T05:35:02","slug":"reclamos-y-sugerencias","status":"publish","type":"page","link":"https:\/\/valledelzana.com.pe\/?page_id=470","title":{"rendered":"Reclamos y Sugerencias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"470\" class=\"elementor elementor-470\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cef3f24 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cef3f24\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-403ac99\" data-id=\"403ac99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cfed14 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"5cfed14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tabs-glass\">\r\n  <h3 class=\"tabs-title\">Concesi\u00f3n Valle del Za\u00f1a<\/h3>\r\n\r\n  <div class=\"tabs-form\">\r\n    <button class=\"tab-btn\" onclick=\"cargarFormulario(this, 'https:\/\/valledelzana.com.pe\/listareclamos.php')\">\r\n      \ud83d\udccb Reclamos\r\n    <\/button>\r\n    <button class=\"tab-btn\" onclick=\"cargarFormulario(this, 'https:\/\/valledelzana.com.pe\/listasugerencias.php')\">\r\n      \ud83d\udca1 Sugerencias\r\n    <\/button>\r\n  <\/div>\r\n\r\n  <iframe id=\"iframeForm\" width=\"100%\" height=\"750\" src=\"\" loading=\"lazy\"><\/iframe>\r\n<\/div>\r\n\r\n<style>\r\n  :root {\r\n    --dark-blue: rgb(0, 51, 102);\r\n    --light-blue: #00e0ff;\r\n    --text-color: #eaf2ff;\r\n  }\r\n\r\n  \/* === CONTENEDOR PRINCIPAL === *\/\r\n  .tabs-glass {\r\n    margin: 40px auto;\r\n    padding: 30px;\r\n    max-width: 900px;\r\n    border-radius: 18px;\r\n    background: rgba(17, 22, 33, 0.45);\r\n    border: 2px solid var(--dark-blue);\r\n    box-shadow:\r\n      0 8px 25px rgba(0, 0, 0, 0.45),\r\n      inset 0 0 0 2px rgba(0, 51, 102, 0.5);\r\n    backdrop-filter: blur(14px) saturate(160%);\r\n    -webkit-backdrop-filter: blur(14px) saturate(160%);\r\n    overflow: hidden;\r\n    text-align: center;\r\n    position: relative;\r\n  }\r\n\r\n  .tabs-glass::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    inset: -60%;\r\n    background:\r\n      radial-gradient(40% 40% at 70% 30%, rgba(0,128,255,.18), transparent 60%),\r\n      radial-gradient(35% 35% at 30% 70%, rgba(0,255,204,.15), transparent 60%);\r\n    filter: blur(45px);\r\n    animation: glowMove 14s ease-in-out infinite alternate;\r\n    z-index: 0;\r\n  }\r\n\r\n  @keyframes glowMove {\r\n    0% { transform: translate3d(-2%, -1%, 0); }\r\n    100% { transform: translate3d(2%, 1%, 0); }\r\n  }\r\n\r\n  .tabs-glass * {\r\n    position: relative;\r\n    z-index: 2;\r\n  }\r\n\r\n  \/* === T\u00cdTULO === *\/\r\n  .tabs-title {\r\n    font-size: 1.8rem;\r\n    font-weight: 900;\r\n    color: var(--dark-blue);\r\n    text-shadow: 0 0 14px rgba(0,224,255,.6);\r\n    margin-bottom: 20px;\r\n    letter-spacing: 1px;\r\n  }\r\n\r\n  \/* === BOTONES === *\/\r\n  .tabs-form {\r\n    display: flex;\r\n    justify-content: center;\r\n    flex-wrap: wrap;\r\n    gap: 16px;\r\n    margin-bottom: 25px;\r\n  }\r\n\r\n  .tab-btn {\r\n    padding: 12px 26px;\r\n    border-radius: 10px;\r\n    border: 2px solid var(--dark-blue);\r\n    background: rgba(0, 51, 102, 0.8);\r\n    color: var(--text-color);\r\n    font-size: 17px;\r\n    font-weight: 700;\r\n    cursor: pointer;\r\n    transition: all 0.35s ease;\r\n    backdrop-filter: blur(8px);\r\n    -webkit-backdrop-filter: blur(8px);\r\n  }\r\n\r\n  .tab-btn:hover {\r\n    background: var(--light-blue);\r\n    color: var(--dark-blue);\r\n    transform: translateY(-2px);\r\n    box-shadow: 0 0 20px rgba(0,224,255,.6);\r\n  }\r\n\r\n  .tab-btn.active {\r\n    background: var(--light-blue);\r\n    color: var(--dark-blue);\r\n    border-color: var(--light-blue);\r\n    box-shadow: 0 0 25px rgba(0,224,255,.4);\r\n    transform: scale(1.05);\r\n  }\r\n\r\n  \/* === IFRAME === *\/\r\n  #iframeForm {\r\n    display: none;\r\n    width: 100%;\r\n    height: 900px;\r\n    border: 2px solid var(--dark-blue);\r\n    border-radius: 14px;\r\n    box-shadow: 0 8px 30px rgba(0, 51, 102, 0.4);\r\n    background: rgba(0, 0, 0, 0.2);\r\n    overflow: hidden;\r\n    transition: opacity 0.6s ease;\r\n  }\r\n\r\n  \/* \ud83d\udcf1 AJUSTES PARA M\u00d3VILES *\/\r\n  @media (max-width: 480px) {\r\n\r\n    .tabs-glass {\r\n      padding: 20px 16px;\r\n    }\r\n\r\n    .tabs-title {\r\n      font-size: 1.35rem;\r\n      line-height: 1.3;\r\n    }\r\n\r\n    .tab-btn {\r\n      width: 100%;\r\n      padding: 12px;\r\n      font-size: 15px;\r\n    }\r\n\r\n    #iframeForm {\r\n      height: 900px !important;\r\n      border-radius: 10px;\r\n      max-width: 100%;\r\n      width: 100% !important;\r\n      overflow-x: hidden;\r\n      transform: scale(1);\r\n      transform-origin: top center;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n  function cargarFormulario(btn, url) {\r\n    const iframe = document.getElementById('iframeForm');\r\n    iframe.style.display = \"block\";\r\n    iframe.style.opacity = 0;\r\n    iframe.src = url;\r\n\r\n    setTimeout(() => iframe.style.opacity = 1, 150);\r\n\r\n    document.querySelectorAll('.tab-btn').forEach(b => b.classList.remove('active'));\r\n    btn.classList.add('active');\r\n  }\r\n<\/script>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc50e46\" data-id=\"bc50e46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51a90b4 elementor-invisible elementor-widget elementor-widget-toggle\" data-id=\"51a90b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8561\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8561\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Lista de  Reclamos y Sugerencias<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8561\"><p><a class=\"elementor-widget-container\" href=\"https:\/\/valledelzana.com.pe\/?page_id=627\">Ver reclamos<\/a><br \/><a class=\"elementor-widget-container\" href=\"https:\/\/valledelzana.com.pe\/?page_id=4416\">Ver sugerencias<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8562\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8562\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Procedimiento para interponer Reclamos o Recursos<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8562\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8562\"><ul><li><a href=\"https:\/\/valledelzana.com.pe\/wp-content\/uploads\/2025\/05\/REQUISITOS%20PARA%20LA%20PRESENTACI\u00d3N%20DE%20RECLAMOS%202025.pdf\" target=\"_blank\" rel=\"noopener\">Requisitos para la Presentaci\u00f3n de Reclamos 2025<\/a><\/li><li><a href=\"https:\/\/valledelzana.com.pe\/wp-content\/uploads\/2025\/05\/RELACI\u00d3N%20DE%20MEDIOS%20PROBATORIOS%20QUE%20PUEDEN%20PRESENTARSE%202025.pdf\" target=\"_blank\" rel=\"noopener\">Relaci\u00f3n de Medios Probatorios que pueden Presentarse 2025<\/a><\/li><li><a href=\"https:\/\/valledelzana.com.pe\/wp-content\/uploads\/2025\/05\/RELACI\u00d3N%20DE%20LAS%20DEPENDENCIAS%20COMPETENTES%20PARA%20LA%20RECEPCI\u00d3N%20Y%20RESOLUCI\u00d3N%20DE%20LOS%20RECLAMOS%20Y%20RECURSOS%202025.pdf\" target=\"_blank\" rel=\"noopener\">Relaci\u00f3n de las Dependencias Competentes para la Recepci\u00f3n y Resoluci\u00f3n de los Reclamos y Recursos 2025<\/a><\/li><li><a href=\"https:\/\/valledelzana.com.pe\/wp-content\/uploads\/2025\/05\/PROCEDIMIENTO%20QUE%20DEBE%20SEGUIRSE%20PARA%20INTERPONER%20UN%20RECLAMO%20O%20UN%20RECURSO%202025.pdf\" target=\"_blank\" rel=\"noopener\">Procedimiento que debe Seguirse para Interponer un Reclamo o un Recurso 2025<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8563\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8563\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Flujograma<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8563\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8563\"><p><a href=\"https:\/\/valledelzana.com.pe\/archivos\/flujograma_reclamos.pdf\">Ver<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Concesi\u00f3n Valle del Za\u00f1a \ud83d\udccb Reclamos \ud83d\udca1 Sugerencias Lista de Reclamos y Sugerencias Ver reclamosVer sugerencias Procedimiento para interponer Reclamos o Recursos Requisitos para la Presentaci\u00f3n de Reclamos 2025 Relaci\u00f3n de Medios Probatorios que pueden Presentarse 2025 Relaci\u00f3n de las Dependencias Competentes para la Recepci\u00f3n y Resoluci\u00f3n de los Reclamos y Recursos 2025 Procedimiento que&hellip;&nbsp;<a href=\"https:\/\/valledelzana.com.pe\/?page_id=470\" rel=\"bookmark\"><span class=\"screen-reader-text\">Reclamos y Sugerencias<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-470","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=\/wp\/v2\/pages\/470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=470"}],"version-history":[{"count":179,"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=\/wp\/v2\/pages\/470\/revisions"}],"predecessor-version":[{"id":10795,"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=\/wp\/v2\/pages\/470\/revisions\/10795"}],"wp:attachment":[{"href":"https:\/\/valledelzana.com.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}